Q. The state of affairs in which deficiencies (in goods or services) result in customer annoyance and complaints is known as ______________

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Q. Which of the following is not a measure of Product Deficiency?

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Q. Which of the following is a dimension of ‘product quality’?

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Q. The nominal size of a product is 30 mm. The acceptable industrial limits are from 29.98 mm to 30.02 mm. After manufacturing, the quality engineer finds the lower limit of the manufactured product to be 29.00 mm while the upper limit is 30.01 mm. What can you infer from the given scenario?

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Q. Priyanka bought a new mobile phone for herself. She explained to her friend that the mobile phone has a camera, Facebook facility, and music facility in addition to the basic functions like phone calls and messaging. Which dimension of ‘product quality’ is Priyanka referring to?

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Q. Suresh calls up the customer care to complain regarding his new earphones. He can’t listen to the other side when his earphones are connected to his mobile phone. Which dimension of ‘product quality’ has the earphones failed to comply with?

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Q. Andrew bought a new mobile phone from the market. While studying its specifications, he realizes that the mobile phone fails to comply with the national standards. Which dimension of ‘product quality’ has the mobile phone failed in?

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Q. Which dimension of product quality tells you about the probability that a product will perform its function for a given period of time under specified conditions?

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Q. Which of the following is the primary characteristic of an electric kettle while referring to its ‘performance’?

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Q. Which of the following is not the best MTBF for a newly purchased laptop?

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Q. Ramesh called customer care to complain about his defective printer. The customer care tells him that it takes 2 months to repair the kind of defect Ramesh is facing with the printer. Which dimension of ‘product quality’ is poorly reflected here?

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Q. Paul found a defect in his newly purchased television set. He called the customer care to tell about the problem. The customer care told him to write an offline application and send it to the retailer. The retailer will then take it forward to the service center. After this, it will take 2 months to repair the television set. Which dimension of ‘product quality’ is poorly reflected here?

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Q. Surya inspected his newly purchased bicycle and found a defect on its saddle. He tells the manufacturer about it. The manufacturer charges ₹5000 for repairing it. Which dimension of ‘product quality’ is poorly reflected here?

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Q. Which dimension of ‘product quality’ is best reflected when a manufacturer ensures multiple slots in a mobile phone for different sized sim cards?

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Q. Rajesh went to the market to purchase a khadi cloth for his father. The khadi cloth which the shopkeeper showed him was white in color, but it had patches of dust over it at many places. Which dimension of ‘product quality’ was poorly reflected by the shopkeeper?

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Q. The dimension of ‘product quality’ which appreciates agile manufacturing is ________

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Q. Nancy went to purchase a new refrigerator for her house. She finds scratches on most of the refrigerators at the shop. Which dimension of ‘product quality’ is poorly reflected here?

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Q. Company X, Company Y, and Company Z are mobile manufacturers. They have been in the market for 10 years. Company X has the record of solving all the problems reported by their customers while Company Y and Company Z have the record of solving 80% and 85% of the problems reported by their customers respectively. Which company will have the highest reputation?

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Q. Rahul had booked a room in a 5-star hotel. After he checked in at his hotel room he was angry on finding that his bed sheet was filthy. Which dimension of ‘service quality’ was poorly reflected?

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Q. Manoj went to buy a washing machine. On top of the washing machine, it was mentioned that free service will be provided every 3 months until one year is completed. Manoj approached the shopkeeper to get a confirmation on the authenticity of the statement. Which dimension of ‘service quality’ was Manoj focusing on?

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