Q. Defining a proper metric for performance comparison is important in benchmarking.

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Q. Benchmarking requires managers who understand the reasons for performance variation.

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Q. Benchmarking is used by organizations as a ________ tool.

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Q. Company A manufactures 10 defective products on an average out of 1000 products manufactured. Company B manufactures 5 defective products on an average out of 1000 products manufactured. Which company must be chosen for benchmarking and by whom?

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Q. Benchmarking involves ________ between the performance level of the organization with its benchmark.

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Q. Benchmarking is used extensively in __________

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Q. Proper selection of the best-in-class for benchmarking is _______

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Q. In which form of benchmarking is comparison of a business process done with a similar process within the organization?

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Q. Which of the following is not an advantage of internal benchmarking?

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Q. Which of the following is not a challenge to internal benchmarking?

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Q. In which form of benchmarking is direct comparison with competitor done of a product, service, process or method?

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Q. Competitor benchmarking can also open the possibility for partnership.

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Q. Trade secrets may be a challenge in competitor benchmarking.

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Q. In which form of benchmarking is comparison of similar or identical practices within same or immediate industry is done?

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Q. Which of the following is not a challenge to functional benchmarking?

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Q. In which form of benchmarking unrelated business processes or functions that can be utilized are studied?

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Q. Which of the following is not a benefit of generic benchmarking?

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Q. Which of the following is not an advantage of process benchmarking?

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Q. Process benchmarking can be used in customer complaint processes.

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Q. Strategic benchmarking shows long term benefits.

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