Question

Which of the following is not a determinant of the ‘marketing/sales’ functional element while measuring the performance of an organization?

a.

Sales expense to revenue

b.

New customers

c.

Order accuracy

d.

Quality grade

Posted under Total Quality Management

Answer: (d).Quality grade

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Q. Which of the following is not a determinant of the ‘marketing/sales’ functional element while measuring the performance of an organization?
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