Question

Why should an agent assist and advise customers, policyholders, claimants, and beneficiaries on policy servicing matters?

a.

To discourage them from using policy services

b.

To increase the workload of the insurer

c.

To provide helpful support and guidance to clients

d.

To avoid contact with clients after the sale

Answer: (c).To provide helpful support and guidance to clients Explanation:An agent should assist and advise customers, policyholders, claimants, and beneficiaries on policy servicing matters to provide helpful support and guidance to clients.

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Q. Why should an agent assist and advise customers, policyholders, claimants, and beneficiaries on policy servicing matters?

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