Question

What is the role of employees and agents in effective compliance with Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) programs?

a.

They handle customer complaints

b.

They process claims

c.

They collect premiums

d.

They provide face-to-face interaction with customers and may identify suspicious activities

Answer: (d).They provide face-to-face interaction with customers and may identify suspicious activities Explanation:The role of employees and agents in effective compliance with AML/CFT programs is to provide face-to-face interaction with customers and may identify suspicious activities. They are in a position to access information about customers, which can provide leads on suspicious financial transactions, making their training on AML/CFT crucial.

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Q. What is the role of employees and agents in effective compliance with Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) programs?

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