Question

What is the primary focus of consumer forums in the insurance industry?

a.

Selling insurance products

b.

Protecting the interests of insurance companies

c.

Resolving complaints related to settlement of claims and customer services

d.

Providing training and education to distributors

Posted under IC 92 Actuarial Aspects of Product Development

Answer: (c).Resolving complaints related to settlement of claims and customer services Explanation:Consumer forums protect the interests of the beneficiaries against insurer's actions in settlement of claims and other customer services related issues.

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Q. What is the primary focus of consumer forums in the insurance industry?
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