Q. The two categories of products are _____ and _____

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Q. Which of the following does not fit in the category of Goods?

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Q. Which of the following does not fit in the category of Services?

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Q. Service also includes support activities within companies, e.g., payroll preparation, secretarial support, and plant maintenance.

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Q. The property that is possessed with a product and that is intended to meet certain customers’ needs and thereby provide customer satisfaction is called _________

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Q. Which of the following does not fit in the category of Product Feature?

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Q. Someone who receives or is affected by the product or process is called a _______

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Q. The two types of customers are ______ and ______

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Q. Which of the following does not fit in the category of External Customers?

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Q. Which of the following does not fit in the category of Internal Customers?

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Q. Sam purchased a pen from the market. The pen was not working clearly, legibly and smoothly. Where did the manufacturer fail in terms of satisfying the needs of the customer?

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Q. The stated needs are the needs which the customer specifies for procurement of goods or services.

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Q. The state of affairs in which customers feel that their expectations have been met by the product features is known as ______________

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Q. The state of affairs in which deficiencies (in goods or services) result in customer annoyance and complaints is known as ______________

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Q. Which of the following is not a measure of Product Deficiency?

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Q. Which of the following is a dimension of ‘product quality’?

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Q. The nominal size of a product is 30 mm. The acceptable industrial limits are from 29.98 mm to 30.02 mm. After manufacturing, the quality engineer finds the lower limit of the manufactured product to be 29.00 mm while the upper limit is 30.01 mm. What can you infer from the given scenario?

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Q. Priyanka bought a new mobile phone for herself. She explained to her friend that the mobile phone has a camera, Facebook facility, and music facility in addition to the basic functions like phone calls and messaging. Which dimension of ‘product quality’ is Priyanka referring to?

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Q. Suresh calls up the customer care to complain regarding his new earphones. He can’t listen to the other side when his earphones are connected to his mobile phone. Which dimension of ‘product quality’ has the earphones failed to comply with?

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Q. Andrew bought a new mobile phone from the market. While studying its specifications, he realizes that the mobile phone fails to comply with the national standards. Which dimension of ‘product quality’ has the mobile phone failed in?

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