Question

A defect in a product produced by a company was reported to the quality division. The quality division rectified the defect and presented the solution to the rest of the members of the organization including its manager. But the organization delayed the implementation for more than a month. What will be the consequence of this act?

a.

There is no problem in delaying the implementation

b.

The company will start to fail in satisfying customer needs and hence customer satisfaction

c.

The customer will respect the delay in implementation

d.

The manager will be sacked by the founder of the company

Posted under Total Quality Management

Answer: (b).The company will start to fail in satisfying customer needs and hence customer satisfaction

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Q. A defect in a product produced by a company was reported to the quality division. The quality division rectified the defect and presented the solution to the rest of the members of...
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