Question

A defect in a product produced by a company was reported to the quality division. The quality division rectified the defect and presented the solution to the rest of the members of the organization including its manager. But the organization delayed the implementation for more than a month. What will be the consequence of this act?

a.

There is no problem in delaying the implementation

b.

The company will start to fail in satisfying customer needs and hence customer satisfaction

c.

The customer will respect the delay in implementation

d.

The manager will be sacked by the founder of the company

Posted under Basic Concepts of Total Quality Management Total Quality Management

Answer: (b).The company will start to fail in satisfying customer needs and hence customer satisfaction

Interact with the Community - Share Your Thoughts

Uncertain About the Answer? Seek Clarification Here.

Understand the Explanation? Include it Here.

Q. A defect in a product produced by a company was reported to the quality division. The quality division rectified the defect and presented the solution to the rest of the members of...
Add Comment

Similar Questions

Explore Relevant Multiple Choice Questions (MCQs)

Q. Which of the following is a tangible benefit of following TQM?

View solution

Q. Which of the following is not a tangible benefit of following TQM?

View solution

Q. The product quality after using TQM philosophy _______

View solution

Q. Which of the following is not an intangible benefit of following TQM?

View solution

Q. The working relationships after using TQM philosophy _______

View solution

Q. Employee participation after using TQM philosophy _______

View solution

Q. Who among the following is not an American Quality Guru?

View solution

Q. Which of the following is not a contribution made by Deming?

View solution

Q. According to Deming’s 14 points, which of the following is the meaning of ‘Adopt the new philosophy’?

View solution

Q. According to Deming’s 14 points, which of the following is the meaning of ‘Cease dependence on inspection to achieve quality’?

View solution

Q. Which of the following does not belong to Deming’s 14 points on route to quality?

View solution

Q. Which of the following does not belong to Deming’s 14 points on route to quality?

View solution

Q. ‘Drive out fear’ is one of Deming’s 14 points on route to quality.

View solution

Q. ‘Creation of barriers between departments’ is one of Deming’s 14 points on route to quality.

View solution

Q. What is the other name of Deming’s cycle?

View solution

Q. Which of the following does not belong to ‘Seven Deadly Diseases of Management’?

View solution

Q. Which of the following does not belong to ‘Seven Deadly Diseases of Management’?

View solution

Q. What do you mean by ‘System of Profound Knowledge’ described by Deming?

View solution

Q. Which of the following is not a key element of the ‘System of Profound Knowledge’?

View solution

Q. According to Deming’s 14 points, the barrier to the pride of workmanship should be ______

View solution
View All MCQs on Basic Concepts of Total Quality Management

Recommended Subjects

Are you eager to expand your knowledge beyond Total Quality Management? We've handpicked a range of related categories that you might find intriguing.

Click on the categories below to discover a wealth of MCQs and enrich your understanding of various subjects. Happy exploring!

Mass Transfer

Delve into the science of Mass Transfer with our specialized category. Explore...

Human Resource Management

Explore the dynamic field of Human Resource Management (HRM) with our dedicated...

Sociology

Gain insights into human behavior and society with our Sociology category. Explore...

Concrete Technology

Welcome to Concrete Technology, a category that unravels the secrets behind the...

Geotechnical Engineering

Dive into the world of Geotechnical Engineering with our dedicated category. Explore...

Surveying

Master the art of land surveying and geomatics with our Surveying category. Explore...

Engineering Geology

Explore the dynamic field of Engineering Geology with our specialized category. Delve...

Enzyme Technology

Unlock the power of enzymes with our Enzyme Technology category. Explore enzyme...

Cytogenetics

Delve into the genetic mysteries of chromosomes with our Cytogenetics category....