Q. Which of the following does not belong to External Failure Costs?

View solution

Q. Quality improvement, Quality education, and Quality performance reporting fall under the category of _______

View solution

Q. Retrofit costs fall under the category of _______

View solution

Q. Receiving or incoming inspections and tests fall under the category of ______

View solution

Q. Evaluation of field stock and spare parts fall under the category of ______

View solution

Q. Quality cost per hour direct labor is called ________

View solution

Q. Quality cost per rupee of production cost is called _______

View solution

Q. Quality cost per rupee of net sales is called _______

View solution

Q. Quality cost per unit of production is called _______

View solution

Q. Timesheets, schedules and minutes of meetings are important sources for collecting/reporting quality costs in an organization.

View solution

Q. Expense reports, credit and debit memos and cost estimates are important sources for collecting/reporting quality costs in an organization.

View solution

Q. What is the other name of intangible costs?

View solution

Q. Which of the following does not fall under the category of Hidden Costs?

View solution

Q. Which of the following describes best Juran’s model of optimum quality costs?

View solution

Q. The commonly used techniques for measuring quality costs are __________

View solution

Q. Who among the following is not a hidden customer?

View solution

Q. Those who are not currently using the product but have the capability of becoming customers in future are called __________

View solution

Q. Organizations / People who use the product or output as an input for producing their own product are called _________

View solution

Q. Who among the following do not fall under the category of External Customers?

View solution

Q. According to ASQ survey, which of the following is not part of customer perceptions?

View solution