Q. In which of the following quality improvement strategy, the customer’s faulty product is either replaced or repaired as a temporary or short-term measure?

View solution

Q. The quality improvement strategy that involves activities that continually improve a process that is not broken is called ________

View solution

Q. In which quality improvement strategy, improvements to processes, products and services are achieved on an incremental basis?

View solution

Q. Implementing refinement strategy improves efficiency and effectiveness.

View solution

Q. The combinations of ________ are involved in organizational programs such as process improvement teams, suggestion systems, and empowerment.

View solution

Q. Innovation and technological advancements are two key factors in renovation strategy.

View solution

Q. Renovation strategy is ______ compared to repair and refinement strategy.

View solution

Q. Re-engineering strategy is also known as ________

View solution

Q. The quality improvement strategy which involves developing a new product, service, process, or activity using teams based on a complete understanding of the customer’s requirements and expectations is known as __________

View solution

Q. PDCA cycle is used for _________

View solution

Q. PDCA cycle can be considered as a project planning tool.

View solution

Q. Which of the following is not a use of the PDCA cycle?

View solution

Q. ‘To define the problem’ is a part of which phase of PDCA cycle?

View solution

Q. ‘To determine the quality objectives and the critical factors’ is a part of which phase of PDCA cycle?

View solution

Q. ‘To generate possible solutions’ and ‘To select the most feasible solution’ is a part of which phase of PDCA cycle?

View solution

Q. It is recommended to try the plan made in the planning phase on a limited scale or conduct and experiment to test the proposed improvement.

View solution

Q. ‘To train all employees in quality improvement methods and techniques’ is a part of which phase of PDCA cycle?

View solution

Q. ‘To form project team that will focus on quality improvement processes’ is a part of which phase of PDCA cycle?

View solution

Q. ‘To evaluate the trial project with the already decided performance indicators’ is a part of which phase of PDCA cycle?

View solution

Q. Which of the following decision is not part of the ‘Action’ phase?

View solution