Q. The horizontal lines above and below the centre line in control chart are known as _________ and ________ respectively.

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Q. If a sample drawn from the process lies inside the upper control limit and lower control limit, it means the ___________

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Q. If a sample drawn from the process lies outside the upper control limit and lower control limit, it means the __________

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Q. Which of the following is not a use of control chart?

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Q. Which of the following is also known as KJ diagram?

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Q. Who devised the term ‘affinity diagram’?

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Q. Which of the following is not a use of affinity diagram?

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Q. The relationship diagram is a tool for finding causes to a problem.

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Q. Relationship diagram clarifies the relationship between cause and effect and also between the various causes.

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Q. Which of the following is not a use of relationship diagram?

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Q. The seven basic quality tools focus on the __________ aspect and the new seven management tools focus on the ______ aspect.

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Q. Which of the following is not a new seven management tool?

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Q. The tree diagram is break down of a topic into its component elements, showing the logical and sequential links between these elements in a systematic manner.

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Q. Quality table is also known as _______

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Q. Matrix diagram is the starting point in building the house of quality.

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Q. Which of the following is not a type of matrix diagram?

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Q. _______ matrix diagram is used to relate two groups of items to each other (or one group to itself).

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Q. ______ matrix diagram is used to relate three groups of items; each group is related to the other two in a circular fashion.

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Q. _____ matrix diagram is used to relate four group of items; each group is related to two others in a circular fashion.

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Q. _____ matrix diagram is used to relate three groups of items all together simultaneously in 3-D.

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