Question

What is the role of employees who interact with customers?

a.

To use their muscles instead of their brains during interactions

b.

To alert seniors in their cabins if trouble is brewing

c.

To withhold their knowledge and resources from the organization

d.

To contribute to trouble and create chaos in the organization

Posted under IC90 Human Resource Management

Answer: (b).To alert seniors in their cabins if trouble is brewing Explanation:Those who interact with customers play a major role in customer satisfaction. They are required to use their brains and not their muscles during those interactions. They can alert seniors if trouble is brewing.

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