Question

Why are values important to be internalized at the frontline?

a.

To impress senior management

b.

To bring about change

c.

To increase production

d.

To improve quality of interactions with customers

Answer: (d).To improve quality of interactions with customers Explanation:The company's philosophy and values have to be operational at the frontline where the customers interact with employees who do not belong to the senior management. This will happen only when the values are internalized, and the change has stabilized, which will improve the quality of interactions with customers.

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Q. Why are values important to be internalized at the frontline?

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