Question

What may an employee do when he senses a problem with a customer?

a.

Try to solve the problem

b.

Direct the customer to the senior

c.

Become rude and tell the customer that he need not expect any better treatment

d.

All of the above

Posted under IC90 Human Resource Management

Answer: (d).All of the above Explanation:There might be three possible choices that an employee may exercise when he senses a problem with a customer: try to solve the problem, direct the customer to the senior, or become rude and tell the customer that he need not expect any better treatment.

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Q. What may an employee do when he senses a problem with a customer?
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