Question

What is the importance of tone, voice, and facial expressions in communication?

a.

They do not matter

b.

They are not important as long as the words are clear

c.

They communicate equally with words

d.

They are not important if the words are clear

Posted under IC90 Human Resource Management

Answer: (c).They communicate equally with words Explanation:The tone, the voice, the facial expression also communicate. Smiles, frowns, or a bored look are equally important. Sometimes, the words may be interpreted differently than intended, if the expressions and voice do not match.

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