Question

What is the importance of nonverbal cues in communication?

a.

They are not important

b.

They help reinforce the message

c.

They can be ignored

d.

They are a distraction

Posted under IC90 Human Resource Management

Answer: (b).They help reinforce the message Explanation:It is not only the words which are important in communication. The tone, the voice, the facial expression also communicate. Smiles, frowns, or a bored look are equally important. Sometimes, the words may be interpreted differently than intended, if the expressions and voice do not match.

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