Q. What is the key to effective interpersonal skills?

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Q. How can a person avoid an attitude of superiority?

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Q. How can a manager advise a sub-ordinate to improve their work without making them feel guilty or ashamed?

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Q. What is the benefit of communicating a message of concern for the other person in interpersonal transactions?

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Q. What is the importance of sincerity in praising others?

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Q. What is the benefit of listening to people?

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Q. What is the recommended tone of voice when someone is angry?

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Q. How should one approach someone who has done or said something that disturbs them?

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Q. How can one convey a message of concern to someone in an interpersonal transaction?

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Q. Why is timing important when interacting with someone?

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Q. What is the best way to convey critical thoughts to someone?

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Q. Why is it important not to criticise or contradict others when third parties are around?

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Q. What is "levelling"?

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Q. Why is openness necessary in a group?

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Q. What is the main challenge in the current workplace environment?

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Q. Which of the following is NOT an example of modern communication tools?

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Q. What is a disadvantage of using modern communication tools?

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Q. What is an advantage of employees being able to work from their own space?

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Q. What is a disadvantage of using modern communication tools with regard to security?

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Q. ______________ is essential for senior levels to know what is happening at operational levels and to enable them to exercise appropriate controls.

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