Question

______________ is essential for senior levels to know what is happening at operational levels and to enable them to exercise appropriate controls.

Upward communication

Downward communication

Lateral communication

Unilateral communication

Posted under IC90 Human Resource Management

Answer: (a).Upward communication Explanation:Upward communication refers to the flow of information from lower levels to higher levels of an organization. It is essential for senior levels to know what is happening at operational levels, and to exercise appropriate controls. This is because senior management needs to make informed decisions based on accurate information from the lower levels of the organization. Upward communication also allows for feedback and suggestions from the lower levels, which can help to improve organizational effectiveness. Downward communication is the opposite of upward communication, and refers to the flow of information from higher levels to lower levels of the organization. Lateral communication refers to communication between people at the same level of an organization. Unilateral communication is one-way communication, where one person or group communicates without expecting or receiving feedback.

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Q. ______________ is essential for senior levels to know what is happening at operational levels and to enable them to exercise appropriate controls.

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