Question

What is the agent's role in helping the customer complete additional formalities for the policy?

a.

The agent should not get involved in such matters.

b.

The agent should inform the company but not assist the customer.

c.

The agent should help the customer complete such formalities and explain their necessity.

d.

The agent should charge an extra fee for this service.

Answer: (c).The agent should help the customer complete such formalities and explain their necessity. Explanation:The agent should help the customer complete additional formalities and explain why they are necessary.

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Q. What is the agent's role in helping the customer complete additional formalities for the policy?

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