Q. In general insurance, what choice does the customer have at the time of policy renewal?

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Q. What is the purpose of a Renewal Notice sent by general insurers?

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Q. How do high producer agents maintain trust and loyalty with their clients?

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Q. What is the crucial test that comes at the time of claim settlement?

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Q. Identify the scenario where a debate on the need for insurance is not required.

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Q. What is communication?

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Q. In the context of communication, why is it important that the recipient understands the message?

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Q. How does the effectiveness of communication vary?

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Q. What role does an insurance agent play in communication?

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Q. What are barriers to effective communication?

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Q. What does not go on to make a healthy relationship?

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Q. What is the importance of making a great first impression for an insurance agent?

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Q. What is one way to make a good first impression as an insurance agent?

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Q. Which of the following is not a tip for appearing confident and self-assured through body language?

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Q. Why is trust important in insurance sales?

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Q. What is the key principle of personal effectiveness related to listening skills?

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Q. Which of the following is NOT a part of active listening skills?

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Q. How can an individual demonstrate that they are actively listening to a speaker?

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Q. What is the importance of empathetic listening?

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Q. What is one way to respond appropriately during active listening?

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