Q. What is the importance of making a great first impression for an insurance agent?

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Q. What is one way to make a good first impression as an insurance agent?

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Q. Which of the following is not a tip for appearing confident and self-assured through body language?

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Q. Why is trust important in insurance sales?

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Q. What is the key principle of personal effectiveness related to listening skills?

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Q. Which of the following is NOT a part of active listening skills?

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Q. How can an individual demonstrate that they are actively listening to a speaker?

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Q. What is the importance of empathetic listening?

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Q. What is one way to respond appropriately during active listening?

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Q. Which among the following is not an element of active listening?

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Q. What is a key characteristic of ethical behavior in the insurance industry?

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Q. What is a potential situation where ethics could be compromised for an insurance agent?

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Q. What is the importance of the Code of Ethics in the insurance industry?

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Q. Why is unethical behavior detrimental in the insurance business?

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Q. Which of the following is NOT a characteristic of ethical behavior in insurance?

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Q. Which among the following is not a characteristic of ethical behaviour?

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Q. Why is the role of customer service and relationships particularly crucial in the insurance industry?

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Q. What are the five major indicators of service quality?

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Q. How is customer lifetime value defined?

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Q. Why is the role of an insurance agent in the area of customer service considered critical?

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