Q. How is customer lifetime value defined?

View solution

Q. What are the five major indicators of service quality?

View solution

Q. Why is the role of customer service and relationships particularly crucial in the insurance industry?

View solution

Q. Which among the following is not a characteristic of ethical behaviour?

View solution

Q. Which of the following is NOT a characteristic of ethical behavior in insurance?

View solution

Q. Why is unethical behavior detrimental in the insurance business?

View solution

Q. What is the importance of the Code of Ethics in the insurance industry?

View solution

Q. What is a potential situation where ethics could be compromised for an insurance agent?

View solution

Q. What is a key characteristic of ethical behavior in the insurance industry?

View solution

Q. Which among the following is not an element of active listening?

View solution

Q. What is one way to respond appropriately during active listening?

View solution

Q. What is the importance of empathetic listening?

View solution

Q. How can an individual demonstrate that they are actively listening to a speaker?

View solution

Q. Which of the following is NOT a part of active listening skills?

View solution

Q. What is the key principle of personal effectiveness related to listening skills?

View solution

Q. Why is trust important in insurance sales?

View solution

Q. Which of the following is not a tip for appearing confident and self-assured through body language?

View solution

Q. What is one way to make a good first impression as an insurance agent?

View solution

Q. What is the importance of making a great first impression for an insurance agent?

View solution

Q. What does not go on to make a healthy relationship?

View solution