Q. What is the definition of a consumer according to the Consumer Protection Act?

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Q. Which Act considers the policyholder, nominee, assignee, and beneficiary of an insurance policy as consumers?

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Q. What is the composition of the District Forum under the Consumer Protection Act?

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Q. What is the jurisdiction of the District Forum in terms of the value of services and compensation claimed?

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Q. Who presides over the State Commission under the Consumer Protection Act?

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Q. What is the jurisdiction of the State Commission in terms of the value of complaints?

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Q. Who heads the National Commission under the Consumer Protection Act?

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Q. What is the time limit for filing an appeal before the State Commission against the order of the District Forum?

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Q. What is the required deposit for filing an appeal before the State Commission against the order of the District Forum?

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Q. What is the time limit for filing an appeal before the National Commission against the order of the State Commission?

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Q. What is the prescribed deposit for filing an appeal before the National Commission against the order of the State Commission?

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Q. What is the purpose of the "Redressal of Public Grievances Rules, 1998"?

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Q. Who appoints the ombudsman to address grievances from policyholders?

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Q. Who can approach the Ombudsman for redressal of grievances related to insurance policies?

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Q. What type of insurance policies are considered under personal lines?

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Q. What is a prerequisite condition for lodging a complaint with the Insurance Ombudsman?

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Q. How long does a representation to the insurance company need to go unanswered before lodging a complaint with the Insurance Ombudsman?

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Q. What is the maximum relief sought allowed when lodging a complaint with the Insurance Ombudsman?

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Q. If both parties agree for mediation, within what timeframe will the Ombudsman give its Recommendations?

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Q. What is the perceived issue with the existing system of the Ombudsman under the Redressal of Public Grievances Rules, 1998?

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