Q. Who appoints the ombudsman to address grievances from policyholders?

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Q. Who can approach the Ombudsman for redressal of grievances related to insurance policies?

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Q. What type of insurance policies are considered under personal lines?

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Q. What is a prerequisite condition for lodging a complaint with the Insurance Ombudsman?

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Q. How long does a representation to the insurance company need to go unanswered before lodging a complaint with the Insurance Ombudsman?

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Q. What is the maximum relief sought allowed when lodging a complaint with the Insurance Ombudsman?

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Q. If both parties agree for mediation, within what timeframe will the Ombudsman give its Recommendations?

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Q. What is the perceived issue with the existing system of the Ombudsman under the Redressal of Public Grievances Rules, 1998?

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Q. What is one of the suggested amendments by the Law Commission regarding the Grievance Redressal Mechanism?

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Q. What is a requirement for every person seeking to file a claim before the Grievance Redressal Authority (GRA)?

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Q. What is the recourse available to a claimant if the decision of the in-house mechanism is not satisfactory or if no decision is given within 60 days?

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Q. What role will the Grievance Redressal Authority (GRA) play in relation to the levy of fines and penalties under the Act?

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Q. Which of the following disputes falls within the jurisdiction of the Grievance Redressal Authority (GRA)?

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Q. What is the proposed geographical spread for the Grievance Redressal Authorities (GRAs)?

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Q. What would be the powers and jurisdiction of the Grievance Redressal Authorities (GRAs)?

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Q. How would disputes arising under the Insurance Act, 1938 be handled under the proposed setup?

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Q. What provision may be made to encourage Alternate Dispute Resolution (ADR) in the proposed setup?

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Q. How would the decision of the Grievance Redressal Authority (GRA) or the final decision on appeal be enforced?

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Q. What would be the composition of the Grievance Redressal Authority (GRA)?

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Q. How would technical members be appointed to the Grievance Redressal Authority (GRA)?

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