Question

What is the recourse available to a claimant if the decision of the in-house mechanism is not satisfactory or if no decision is given within 60 days?

a.

They can appeal directly to the Supreme Court

b.

They can file a complaint with the Consumer Forum

c.

They can approach the Grievance Redressal Authority (GRA) within 60 days from the date of receipt of the decision or the expiry of 60 days after making the claim, whichever is later

d.

They must accept the decision of the in-house mechanism

Posted under IC 14 Regulations of Insurance Business

Answer: (c).They can approach the Grievance Redressal Authority (GRA) within 60 days from the date of receipt of the decision or the expiry of 60 days after making the claim, whichever is later Explanation:If the decision of the in-house mechanism is not satisfactory or if no decision is given within 60 days, the claimant can approach the Grievance Redressal Authority (GRA) within 60 days from the date of receipt of the decision or the expiry of 60 days after making the claim, whichever is later.

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Q. What is the recourse available to a claimant if the decision of the in-house mechanism is not satisfactory or if no decision is given within 60 days?
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