Q. What is the recourse available to a claimant if the decision of the in-house mechanism is not satisfactory or if no decision is given within 60 days?

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Q. What role will the Grievance Redressal Authority (GRA) play in relation to the levy of fines and penalties under the Act?

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Q. Which of the following disputes falls within the jurisdiction of the Grievance Redressal Authority (GRA)?

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Q. What is the proposed geographical spread for the Grievance Redressal Authorities (GRAs)?

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Q. What would be the powers and jurisdiction of the Grievance Redressal Authorities (GRAs)?

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Q. How would disputes arising under the Insurance Act, 1938 be handled under the proposed setup?

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Q. What provision may be made to encourage Alternate Dispute Resolution (ADR) in the proposed setup?

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Q. How would the decision of the Grievance Redressal Authority (GRA) or the final decision on appeal be enforced?

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Q. What would be the composition of the Grievance Redressal Authority (GRA)?

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Q. How would technical members be appointed to the Grievance Redressal Authority (GRA)?

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Q. What authority would be responsible for formulating rules of procedure for the Grievance Redressal Authority (GRA)?

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Q. Under what circumstances can the President or Members of the GRA be removed from office?

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Q. What is the jurisdiction of the Insurance Appellate Tribunal (IAT) regarding appeals?

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Q. How is the composition of the Insurance Appellate Tribunal (IAT) determined?

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Q. Who is responsible for making rules regarding the salaries, allowances, and other terms and conditions of service of the President and Members of the Insurance Appellate Tribunal (IAT)?

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Q. Until what age will the President and Members of the Insurance Appellate Tribunal (IAT) hold office?

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Q. Who is responsible for investigating allegations of misbehavior or incapacity of the President and Members of the Insurance Appellate Tribunal (IAT)?

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Q. Where should the Principal Bench of the Insurance Appellate Tribunal (IAT) be located?

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Q. Who will bear the expenditure for the constitution and maintenance of the Grievance Redressal Authorities (GRAs) and the Insurance Appellate Tribunals (IATs)?

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Q. Who is considered a consumer?

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