Q. What recourse is available if the original policy is lost due to fire, theft, or any reason?

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Q. How are consumer grievances typically addressed by insurers?

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Q. What does the assignment facility allow a policyholder to do?

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Q. Why is it important for product design to use simple language in describing terms?

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Q. What should be avoided in insurance product design according to general observations?

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Q. Why should complex design be avoided in insurance products?

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Q. What is the importance of using good-quality paper for insurance contracts?

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Q. Why should definitions in insurance contracts be understandable by users?

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Q. What is the purpose of arranging clauses and endorsements in an orderly manner?

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Q. What drives the business of insurance, similar to other types of businesses?

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Q. What is one important variable affecting profitability in insurance?

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Q. How does the effectiveness of advertising for insurance products typically measured?

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Q. What role does the distribution network play in selling insurance products?

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Q. What is one measure of efficiency for administrative staff in insurance companies?

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Q. How can profitability of a life insurance product be broken down at a general level?

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Q. What aspect of profitability in insurance products is primarily related to investment income?

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Q. In unit-linked insurance products, what is the most critical influence on profitability?

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Q. What is the primary purpose of the 'File and use' system in insurance regulations?

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Q. What is included in the file and use document filed with the regulator?

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Q. How does the extent of regulation impact insurance companies' freedom to innovate?

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