Q. According to ISO, Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated and implied needs of the customer.

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Q. Shawn ordered pizza online. He received the pizza 15 minutes before the scheduled delivery time. He also received cash back on the amount he had paid for the pizza. What can you infer?

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Q. The systematic activities and planned activities which provide adequate confidence that the manufactured products are meeting the requirements is called ______

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Q. Choose the incorrect statement related to quality improvement.

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Q. A senior quality engineer during a training session trains his juniors about a particular common defect that has been found in their assembly. He has formulated a plan which will rectify the defect and ensure that the same defect does not pass further to the customers. Which of the following inference is incorrect?

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Q. The two categories of products are _____ and _____

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Q. Which of the following does not fit in the category of Goods?

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Q. Which of the following does not fit in the category of Services?

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Q. Service also includes support activities within companies, e.g., payroll preparation, secretarial support, and plant maintenance.

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Q. The property that is possessed with a product and that is intended to meet certain customers’ needs and thereby provide customer satisfaction is called _________

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Q. Which of the following does not fit in the category of Product Feature?

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Q. Someone who receives or is affected by the product or process is called a _______

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Q. The two types of customers are ______ and ______

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Q. Which of the following does not fit in the category of External Customers?

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Q. Which of the following does not fit in the category of Internal Customers?

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Q. Sam purchased a pen from the market. The pen was not working clearly, legibly and smoothly. Where did the manufacturer fail in terms of satisfying the needs of the customer?

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Q. The stated needs are the needs which the customer specifies for procurement of goods or services.

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Q. The state of affairs in which customers feel that their expectations have been met by the product features is known as ______________

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Q. The state of affairs in which deficiencies (in goods or services) result in customer annoyance and complaints is known as ______________

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Q. Which of the following is not a measure of Product Deficiency?

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