Q. In traditional management, quality is determined by the company. In total quality management, quality is determined by the customer.

View solution

Q. Company M has short-term goals like achieving the predicted quarterly profit. Company N has long-term goals like achieving sustained customer satisfaction. What can you infer about the management culture?

View solution

Q. In traditional management, individual employees are held accountable for the presence of a defect.

View solution

Q. The manager of a company is known to threaten his employees for the presence of a defect. What can you infer about the management culture?

View solution

Q. A company is known to have a reward policy for its employees. The manager gives its employees a chance to improve if a mistake is conducted by them. What can you infer about the management culture?

View solution

Q. In Company A, the workers who are involved in producing a product are responsible for its quality. In Company B, everyone in the organization including the top executives is responsible for producing quality products. What can you infer about the management culture?

View solution

Q. In Company E, the supervisors and employees solve problems based on their individual knowledge, skills, and instincts. In Company F, everyone in the organization solves problems based on substantive data. What can you infer about the management culture?

View solution

Q. Which of the following is a principle of TQM?

View solution

Q. The customer determines the level of quality.

View solution

Q. To attain customer satisfaction, which of the following is mandatory in TQM?

View solution

Q. Which of the following is a principle of TQM?

View solution

Q. Benchmarking is a TQM technique.

View solution

Q. Which of the following is the kind of planning approach a company following TQM follows?

View solution

Q. What is the kind of focus put in a company’s processes in TQM?

View solution

Q. Decisions in a company which follows TQM is _______

View solution

Q. For proper implementation of TQM, we need ________________

View solution

Q. Which of the following is not an idea that can be incorporated by top management in a company to develop the Total Quality Program of a company?

View solution

Q. Attaining customer satisfaction is the heart of TQM.

View solution

Q. What happens when the top management does not effectively communicate about the company’s TQM program properly from top to bottom?

View solution

Q. TQM recognizes that each person is responsible for the quality of his work and for the work of the group.

View solution