Q. In Company A, the workers who are involved in producing a product are responsible for its quality. In Company B, everyone in the organization including the top executives is responsible for producing quality products. What can you infer about the management culture?

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Q. In Company E, the supervisors and employees solve problems based on their individual knowledge, skills, and instincts. In Company F, everyone in the organization solves problems based on substantive data. What can you infer about the management culture?

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Q. Which of the following is a principle of TQM?

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Q. The customer determines the level of quality.

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Q. To attain customer satisfaction, which of the following is mandatory in TQM?

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Q. Which of the following is a principle of TQM?

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Q. Benchmarking is a TQM technique.

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Q. Which of the following is the kind of planning approach a company following TQM follows?

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Q. What is the kind of focus put in a company’s processes in TQM?

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Q. Decisions in a company which follows TQM is _______

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Q. For proper implementation of TQM, we need ________________

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Q. Which of the following is not an idea that can be incorporated by top management in a company to develop the Total Quality Program of a company?

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Q. Attaining customer satisfaction is the heart of TQM.

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Q. What happens when the top management does not effectively communicate about the company’s TQM program properly from top to bottom?

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Q. TQM recognizes that each person is responsible for the quality of his work and for the work of the group.

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Q. In TQM suppliers are treated as _______

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Q. Which of the following is not a performance measure to ensure the highest degree of quality?

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Q. Ryan works in a company that follows TQM and produces nuts and bolts. The company has not moved much from its old design of nuts and bolts. Ryan’s creativity leads him to a better and effective design of nuts and bolts at the same production cost as before. It can increase the productivity without compromising quality. Should the company implement Ryan’s design?

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Q. In tradition management, Inspection philosophy is followed, and in TQM ________

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Q. A company producing biscuits implemented TQM philosophy. It collected feedback data for the age group 50 to 60 years and determined the number of people using the company’s biscuits and how satisfied they were with the product. Where did the company go wrong in its analysis?

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