Q. Benchmarking is a TQM technique.

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Q. Which of the following is the kind of planning approach a company following TQM follows?

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Q. What is the kind of focus put in a company’s processes in TQM?

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Q. Decisions in a company which follows TQM is _______

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Q. For proper implementation of TQM, we need ________________

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Q. Which of the following is not an idea that can be incorporated by top management in a company to develop the Total Quality Program of a company?

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Q. Attaining customer satisfaction is the heart of TQM.

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Q. What happens when the top management does not effectively communicate about the company’s TQM program properly from top to bottom?

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Q. TQM recognizes that each person is responsible for the quality of his work and for the work of the group.

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Q. In TQM suppliers are treated as _______

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Q. Which of the following is not a performance measure to ensure the highest degree of quality?

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Q. Ryan works in a company that follows TQM and produces nuts and bolts. The company has not moved much from its old design of nuts and bolts. Ryan’s creativity leads him to a better and effective design of nuts and bolts at the same production cost as before. It can increase the productivity without compromising quality. Should the company implement Ryan’s design?

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Q. In tradition management, Inspection philosophy is followed, and in TQM ________

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Q. A company producing biscuits implemented TQM philosophy. It collected feedback data for the age group 50 to 60 years and determined the number of people using the company’s biscuits and how satisfied they were with the product. Where did the company go wrong in its analysis?

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Q. The inability to change the organizational structure is a barrier to TQM implementation.

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Q. The lack of proper training to the employees can act as a barrier to TQM implementation.

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Q. A company including its manager has 50 members. TQM philosophy is followed by 40 members only. Did the company properly implement TQM?

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Q. The 10 years performance of a company was analyzed. The company followed TQM philosophy for the first two years and moved back to traditional management. What can you conclude about the management culture of the company?

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Q. A defect in a product produced by a company was reported to the quality division. The quality division rectified the defect and presented the solution to the rest of the members of the organization including its manager. But the organization delayed the implementation for more than a month. What will be the consequence of this act?

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Q. Which of the following is a tangible benefit of following TQM?

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