Q. According to Crosby’s First Absolute of Quality, quality is _______ to requirements, not goodness.

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Q. According to Crosby’s Second Absolute of Quality, quality is achieved by _______not appraisal.

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Q. According to Crosby’s Third Absolute of Quality, quality has a performance standard of ________not acceptable quality levels.

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Q. According to Crosby’s Fourth Absolute of Quality, the measurement of quality is the price of ______not indexes.

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Q. According to Crosby’s Quality Vaccine, ‘Integrity’ refers to the need for treating quality seriously throughout the whole business organization from top to bottom. The future of the company will be judged on the performance on quality.

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Q. According to Crosby’s Quality Vaccine, ‘Systems’ refers to the need for maintaining appropriate measures and systems for quality costs, education, quality, performance, review, improvement, and customer satisfaction.

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Q. Which among the following does not belong to the five sections of Crosby’s Quality Vaccine?

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Q. According to Crosby’s Fourteen Steps for Quality Improvement, what do you mean by QITs?

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Q. Which of the following does not belong to Crosby’s Fourteen Steps for Quality Improvement?

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Q. According to Crosby’s Fourteen Steps for Quality Improvement, what do you mean by obstacle reporting?

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Q. Which among the following is not an element of quality statements?

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Q. The aspiration of the company in a short declaration is called the ________

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Q. The declaration which lists the functions of an organization and mentions about the purpose of its employees, customers, and suppliers is called the _________

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Q. The guide for the organization as to how the organization would provide products and services to its customers is called the _________

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Q. The quality policy should be written by the CEO and feedback from its employees is needed.

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Q. The quality policy is approved by the __________

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Q. Which of the following is not a key element of a Mission Statement?

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Q. Vision Statement must remain intact even if the market changes.

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Q. Vision Statement talks about the _______ future of the company and Mission Statement talks about the organization’s ______ leading to the future.

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Q. The ______ and _______ can be together used in daily decision making.

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