Q. The percentage of safety incidents and the percentage of environmental incidents are indicators of which functional element while measuring the performance of an organization?

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Q. Which of the following is not an indicator of ‘marketing/sales’ functional element while measuring the performance of an organization?

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Q. Which of the following is not a determinant of the ‘marketing/sales’ functional element while measuring the performance of an organization?

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Q. Which of the following is not a determinant of the ‘administration’ functional element while measuring the performance of an organization?

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Q. Which of the following is not an indicator of ‘administration’ functional element while measuring the performance of an organization?

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Q. Billing accuracy and invoicing speed are indicators of which functional element while measuring the performance of an organization?

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Q. Which of the following is not a criterion of the performance measures?

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Q. Which of the following is not a performance measure criterion?

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Q. The performance measures must be time-based.

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Q. The performance measure results must align with the interest of all stakeholders.

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Q. Which of the following does not fit in the criteria of ‘added value’ in a typical strategic measurement system?

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Q. Which of the following does not fit in the criteria of ‘throughput time’ in a typical strategic measurement system?

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Q. Which of the following is not an indicator of ‘throughput time’ in a typical strategic measurement system?

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Q. Which of the following is not an indicator of ‘productivity’ in a typical strategic measurement system?

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Q. Which of the following is not a measure of ‘productivity’ in a typical strategic measurement system?

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Q. Which of the following is not a measure of ‘quality’ in a typical strategic measurement system?

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Q. Which of the following is not an indicator of ‘quality’ in a typical strategic measurement system?

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Q. ‘Time series trend graphs’ is one of the basic techniques for presenting performance measures.

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Q. Which organization gives the Rajiv Gandhi National Quality Award?

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Q. Which of the following is not a criterion included in awarding the Malcolm Baldrige National Quality Award?

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