Question

What choice do customer-facing employees have when they encounter a problem?

a.

They can alert their seniors or ignore the problem.

b.

They can add to the problem or let it develop into a major crisis.

c.

They can only alert their seniors.

d.

They can only ignore the problem.

Posted under IC90 Human Resource Management

Answer: (a).They can alert their seniors or ignore the problem. Explanation:Customer-facing employees have the choice to alert or ignore the problem or to aggravate it, which is a matter of individual discretion.

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Q. What choice do customer-facing employees have when they encounter a problem?
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