Question

What is the concept of the internal customer?

a.

The person who buys the products of the organization

b.

The person within the organization who is next in line in the flow of work

c.

The person who is affected by the organization's products

d.

The person who supplies the organization with raw materials

Posted under IC90 Human Resource Management

Answer: (b).The person within the organization who is next in line in the flow of work Explanation:The concept of the internal customer refers to the person within the organization who is next in line in the flow of work. If A's work depends on what B has done, A is the customer of B.

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