Question

How does defensiveness distort communication?

a.

It makes the listener more receptive to criticism

b.

It makes the listener less likely to understand the message

c.

It makes the listener more empathetic

d.

It makes the listener less nervous

Posted under IC90 Human Resource Management

Answer: (b).It makes the listener less likely to understand the message Explanation:Defensiveness can make the listener less likely to understand the message being conveyed.

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Q. How does defensiveness distort communication?
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