Q. What is the author's opinion of the "traits theory" of leadership?

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Q. What has been the traditional role of middle managers?

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Q. What are the key responsibilities of middle managers in ensuring quality of service?

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Q. What is the principle of good effective leadership for middle managers?

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Q. What is the leader's responsibility regarding internal communication?

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Q. Which of the following media is NOT useful to inform about schemes, plans, and procedures?

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Q. How can values and philosophies best be communicated in service organizations?

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Q. What is the purpose of communicating commendable or erratic behavior?

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Q. What should top management check to ensure effective communication?

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Q. What is the best way to communicate company values and philosophies?

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Q. How can erratic behavior needing correction or commendable behavior needing reinforcement be communicated?

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Q. How can doubts raised about events be addressed?

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Q. How can team cohesiveness be improved?

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Q. How can employees be motivated to contribute to decisions?

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Q. The ability to influence is defined as _________.

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Q. What is the definition of leadership?

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Q. What are the three things a leader is concerned with?

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Q. Who developed the concept of the grid based on a leader's concern for people and task?

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Q. What is the third dimension added by Prof. Bill Reddin to Blake's grid?

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Q. What does Situational Leadership, according to Hersey and Blanchard, depend on?

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