Q. If additional documents are required for processing a life insurance claim, when should the insurer raise queries or request additional documents?

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Q. In case an investigation is warranted for a life insurance claim, when should the insurance company initiate and complete the investigation?

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Q. What action should a life insurance company take if a claim is ready for payment but cannot be made due to identification issues?

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Q. In case of delay by the insurer in processing a life insurance claim, at what rate should interest be paid on the claim amount?

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Q. What is the recourse available to a policyholder if they are dissatisfied with the decisions taken by the insurer?

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Q. What is the maximum timeframe within which a surveyor should communicate his findings to the insurer after appointment?

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Q. In case a survey report is found incomplete, within what timeframe should the insurer request an additional report?

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Q. How long does a surveyor have to furnish an additional report upon receiving a request from the insurer?

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Q. Within what timeframe should an insurer offer a settlement of the claim to the insured upon receiving the survey report?

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Q. If an insurer decides to reject a claim under the policy, within what timeframe should it communicate the decision to the insured?

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Q. Within how many days should the payment of the settled claim amount be made to the insured?

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Q. In case of delay in the payment of the claim amount, at what rate should the insurer pay interest?

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Q. What is the proposed purpose of the Key Feature Document according to IRDA?

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Q. What is a key requirement for the language used in the Key Feature Document?

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Q. Why should the Key Feature Document be a separate item and not part of other literature?

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Q. What should the Key Feature Document explicitly highlight?

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Q. What font size should the title of the Key Feature Document be?

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Q. In what languages should the Key Feature Document be available?

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Q. What is the primary goal of the Insurance Regulatory and Development Authority (IRDA) regarding insurers' guidelines?

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Q. What is emphasized regarding transparency at the time of sale and promotion?

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