Q. Quality is the minimum loss imparted by a product to society from the time product is shipped. Identify the quality guru who said this.

View solution

Q. According to ISO, Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated and implied needs of the customer.

View solution

Q. Shawn ordered pizza online. He received the pizza 15 minutes before the scheduled delivery time. He also received cash back on the amount he had paid for the pizza. What can you infer?

View solution

Q. The systematic activities and planned activities which provide adequate confidence that the manufactured products are meeting the requirements is called ______

View solution

Q. Choose the incorrect statement related to quality improvement.

View solution

Q. A senior quality engineer during a training session trains his juniors about a particular common defect that has been found in their assembly. He has formulated a plan which will rectify the defect and ensure that the same defect does not pass further to the customers. Which of the following inference is incorrect?

View solution

Q. The two categories of products are _____ and _____

View solution

Q. Which of the following does not fit in the category of Goods?

View solution

Q. Which of the following does not fit in the category of Services?

View solution

Q. Service also includes support activities within companies, e.g., payroll preparation, secretarial support, and plant maintenance.

View solution

Q. The property that is possessed with a product and that is intended to meet certain customers’ needs and thereby provide customer satisfaction is called _________

View solution

Q. Which of the following does not fit in the category of Product Feature?

View solution

Q. Someone who receives or is affected by the product or process is called a _______

View solution

Q. The two types of customers are ______ and ______

View solution

Q. Which of the following does not fit in the category of External Customers?

View solution

Q. Which of the following does not fit in the category of Internal Customers?

View solution

Q. Sam purchased a pen from the market. The pen was not working clearly, legibly and smoothly. Where did the manufacturer fail in terms of satisfying the needs of the customer?

View solution

Q. The stated needs are the needs which the customer specifies for procurement of goods or services.

View solution

Q. The state of affairs in which customers feel that their expectations have been met by the product features is known as ______________

View solution

Q. The state of affairs in which deficiencies (in goods or services) result in customer annoyance and complaints is known as ______________

View solution