Question

TQM is an integrated organizational approach in delighting customers (both internal and external) by meeting their expectations on a continuous basis through everyone involved with the organization working on continuous improvement in all products, services, and processes along with proper problem-solving methodology. Which organization had given this definition of TQM?

a.

Total Quality Forum of USA

b.

ISO

c.

Indian Statistical Institute

d.

ASQ

Answer: (c).Indian Statistical Institute

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Q. TQM is an integrated organizational approach in delighting customers (both internal and external) by meeting their expectations on a continuous basis through everyone involved with...

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