Q. Which of the following is associated with developing the processes that are needed to deliver quality products or services complying with customer needs?

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Q. The planning of periodic checks and inspection to ensure product specifications and features are met is associated with __________

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Q. The process of checking the actual performance with the standard performance is associated with __________

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Q. The process of identifying the scope for process improvement is associated with ________

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Q. Juran’s Trilogy diagram is a plot between ______ and _______

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Q. According to Juran’s Trilogy diagram, errors made in the planning process give rise to _________

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Q. According to Juran’s Trilogy diagram, errors made in the quality control process give rise to ________

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Q. Sporadic waste can be identified and corrected through quality control.

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Q. Chronic waste requires improvement process.

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Q. Juran’s Trilogy is a ______ and ______ continuous process improvement approach.

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Q. Who gave the classification of five types of quality problems?

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Q. When a structured system having standardized inputs, processes, and outputs is performing unacceptably from the customer’s point of view, then we have _________

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Q. Compliance problems can be identified by comparing with standards or by collecting feedback from internal and/or external customers.

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Q. How are unstructured problems different from compliance problems?

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Q. Unstructured problems can be identified through negative customer feedback.

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Q. When the system is performing unacceptably from the owner’s point of view, then we have _________

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Q. Efficiency problems can be identified by ____________ and ___________

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Q. Which of the following cannot be considered as a motivation behind identification of process-design problems?

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Q. Process-design problems involve the revision of ___________ and the development of ___________

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Q. Product-design problems involve the improvement of ___________ and the development of ___________

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