Q. Juran’s Trilogy is a ______ and ______ continuous process improvement approach.

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Q. Who gave the classification of five types of quality problems?

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Q. When a structured system having standardized inputs, processes, and outputs is performing unacceptably from the customer’s point of view, then we have _________

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Q. Compliance problems can be identified by comparing with standards or by collecting feedback from internal and/or external customers.

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Q. How are unstructured problems different from compliance problems?

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Q. Unstructured problems can be identified through negative customer feedback.

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Q. When the system is performing unacceptably from the owner’s point of view, then we have _________

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Q. Efficiency problems can be identified by ____________ and ___________

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Q. Which of the following cannot be considered as a motivation behind identification of process-design problems?

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Q. Process-design problems involve the revision of ___________ and the development of ___________

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Q. Product-design problems involve the improvement of ___________ and the development of ___________

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Q. Product-design problems arise due to changing ____________ or competitor coming up with a better product.

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Q. Who gave the Four R’s of Total Improvement?

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Q. The quality improvement strategy that aims at fixing the things so that they can perform their designed functions is called _______

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Q. In which of the following quality improvement strategy, the customer’s faulty product is either replaced or repaired as a temporary or short-term measure?

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Q. The quality improvement strategy that involves activities that continually improve a process that is not broken is called ________

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Q. In which quality improvement strategy, improvements to processes, products and services are achieved on an incremental basis?

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Q. Implementing refinement strategy improves efficiency and effectiveness.

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Q. The combinations of ________ are involved in organizational programs such as process improvement teams, suggestion systems, and empowerment.

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Q. Innovation and technological advancements are two key factors in renovation strategy.

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