Q. Compliance problems can be identified by comparing with standards or by collecting feedback from internal and/or external customers.

View solution

Q. How are unstructured problems different from compliance problems?

View solution

Q. Unstructured problems can be identified through negative customer feedback.

View solution

Q. When the system is performing unacceptably from the owner’s point of view, then we have _________

View solution

Q. Efficiency problems can be identified by ____________ and ___________

View solution

Q. Which of the following cannot be considered as a motivation behind identification of process-design problems?

View solution

Q. Process-design problems involve the revision of ___________ and the development of ___________

View solution

Q. Product-design problems involve the improvement of ___________ and the development of ___________

View solution

Q. Product-design problems arise due to changing ____________ or competitor coming up with a better product.

View solution

Q. Who gave the Four R’s of Total Improvement?

View solution

Q. The quality improvement strategy that aims at fixing the things so that they can perform their designed functions is called _______

View solution

Q. In which of the following quality improvement strategy, the customer’s faulty product is either replaced or repaired as a temporary or short-term measure?

View solution

Q. The quality improvement strategy that involves activities that continually improve a process that is not broken is called ________

View solution

Q. In which quality improvement strategy, improvements to processes, products and services are achieved on an incremental basis?

View solution

Q. Implementing refinement strategy improves efficiency and effectiveness.

View solution

Q. The combinations of ________ are involved in organizational programs such as process improvement teams, suggestion systems, and empowerment.

View solution

Q. Innovation and technological advancements are two key factors in renovation strategy.

View solution

Q. Renovation strategy is ______ compared to repair and refinement strategy.

View solution

Q. Re-engineering strategy is also known as ________

View solution

Q. The quality improvement strategy which involves developing a new product, service, process, or activity using teams based on a complete understanding of the customer’s requirements and expectations is known as __________

View solution