Question

Why are customer-facing employees important in an organization?

a.

They have to use their brains and not their muscles during interactions with customers

b.

They are responsible for handling mechanical tasks in the organization

c.

They are responsible for maintaining machines in the organization

d.

They are responsible for the day-to-day running of the organization

Posted under IC90 Human Resource Management

Answer: (a).They have to use their brains and not their muscles during interactions with customers Explanation:Customer-facing employees play a major role in customer satisfaction and are required to use their brains and not their muscles during interactions with customers.

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