Question

Why is it important for senior managers to spend time doing contact level jobs?

a.

So that they can micromanage their employees

b.

So that they can understand the needs and concerns of customers

c.

So that they can show their employees how to do their jobs

d.

So that they can take credit for the success of the organization

Posted under IC90 Human Resource Management

Answer: (b).So that they can understand the needs and concerns of customers Explanation:Senior managers will know little about what is happening at the customer contact level unless special efforts are made to keep in touch, and that several service organizations insist that senior managers spend specified periods of time every year doing contact level jobs.

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