Question

What is the importance of managers being in touch with what is happening in service industries?

a.

To check for quality

b.

To increase production

c.

To be operational at the frontline

d.

To ensure senior management is aware

Posted under IC90 Human Resource Management

Answer: (c).To be operational at the frontline Explanation:In service industries, the production takes place at the interactions and cannot be checked for quality sitting elsewhere. Thus, managers being in touch with what is happening at the frontline is important to ensure the company's philosophy and values are operational.

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