Question

How does listening help in building better working relations?

a.

It conveys a message of being interested in the person being listened to and what they are saying

b.

It reduces psychological distance and encourages a freer flow of communication

c.

It helps in identifying irrelevant materials that distort the meaning

d.

Both a and b

Posted under IC90 Human Resource Management

Answer: (d).Both a and b Explanation:Listening conveys a message of interest in the person being listened to and what they are saying, and reduces psychological distance, encouraging a freer flow of communication. This can lead to better working relations and cohesive teams.

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