Q. Can a person have authority without power?

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Q. How is power different from authority?

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Q. What is the difference between authority and power?

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Q. What are some reasons why power is given to a leader?

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Q. What are some factors that create respect for competence?

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Q. How can a leader acquire power?

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Q. What are some behaviours that help acquire power?

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Q. Are all those having power leaders?

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Q. What is the difference between a great leader and an ineffective one?

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Q. Which of the following is NOT a trait of a good leader?

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Q. What is the author's opinion of the "traits theory" of leadership?

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Q. What has been the traditional role of middle managers?

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Q. What are the key responsibilities of middle managers in ensuring quality of service?

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Q. What is the principle of good effective leadership for middle managers?

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Q. What is the leader's responsibility regarding internal communication?

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Q. Which of the following media is NOT useful to inform about schemes, plans, and procedures?

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Q. How can values and philosophies best be communicated in service organizations?

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Q. What is the purpose of communicating commendable or erratic behavior?

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Q. What should top management check to ensure effective communication?

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Q. What is the best way to communicate company values and philosophies?

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