C08 Customer Service MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on C08 Customer Service, a fundamental topic in the field of IC38 Life Insurance Agent Exam. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our C08 Customer Service MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of C08 Customer Service mcq questions that explore various aspects of C08 Customer Service problems. Each MCQ is crafted to challenge your understanding of C08 Customer Service principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace IC38 Life Insurance Agent Exam tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our C08 Customer Service MCQs are your pathway to success in mastering this essential IC38 Life Insurance Agent Exam topic.

Note: Each of the following question comes with multiple answer choices. Select the most appropriate option and test your understanding of C08 Customer Service. You can click on an option to test your knowledge before viewing the solution for a MCQ. Happy learning!

So, are you ready to put your C08 Customer Service knowledge to the test? Let's get started with our carefully curated MCQs!

C08 Customer Service MCQs | Page 4 of 8

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Q31.
In which classes of business are cover notes and certificates of insurance predominantly used?

a.

Life insurance

b.

Health insurance

c.

Marine and motor classes of business

d.

Property insurance

Discuss
Answer: (c).Marine and motor classes of business Explanation:Cover notes and certificates of insurance are predominantly used in marine and motor classes of business.
Q32.
What responsibility does the agent have regarding the issuance of the cover note?

a.

It is not the agent's responsibility to ensure the issuance of a cover note.

b.

The agent should prepare the cover note personally.

c.

The agent should ensure that the company issues the cover note, where applicable.

d.

The agent should charge a fee for providing the cover note.

Discuss
Answer: (c).The agent should ensure that the company issues the cover note, where applicable. Explanation:The agent should ensure that the company issues the cover note, where applicable, to the insured.
Q33.
What is the policy document in insurance?

a.

A preliminary document issued to confirm coverage

b.

A document that serves as evidence of the contract of insurance

c.

A document that replaces the need for a cover note

d.

A document used only in life insurance policies

Discuss
Answer: (b).A document that serves as evidence of the contract of insurance Explanation:The policy document is a formal document that serves as evidence of the contract of insurance.
Q34.
What is the role of a good insurance agent in premium payment?

a.

The agent should discourage the insured from paying the premium.

b.

The agent should make sure the insured avoids premium payments.

c.

The agent should actively ensure the insured pays the premium and is aware of payment options.

d.

The agent should charge a fee for premium payment services.

Discuss
Answer: (c).The agent should actively ensure the insured pays the premium and is aware of payment options. Explanation:A good agent takes active interest in ensuring that the insured pays the premium and makes the customer aware of various payment options.
Q35.
Which of the following is not a method of premium payment?

a.

Cash

b.

Credit or debit cards

c.

E-transfer

d.

Traveler's checks

Discuss
Answer: (d).Traveler's checks Explanation:Traveler's checks is not a method of premium payment.
Q36.
According to IRDA Regulations, how should premium payments through net banking or credit/debit cards be made?

a.

The payment can be made through any bank's account.

b.

The payment must be made through a bank account in the name of the agent.

c.

The payment must be made through a bank account in the name of the policyholder.

d.

The payment must be made in cash.

Discuss
Answer: (c).The payment must be made through a bank account in the name of the policyholder. Explanation:According to IRDA Regulations, the payment must be made through a bank account in the name of the proposer or policyholder.
Q37.
What is the purpose of issuing a receipt after premium payment?

a.

To confirm that the premium has been paid

b.

To increase the cost of insurance

c.

To make premium payments more convenient

d.

To serve as an insurance policy document

Discuss
Answer: (a).To confirm that the premium has been paid Explanation:A receipt is issued to confirm that the premium has been paid.
Q38.
What opportunity does the agent have when inquiring about the receipt of the Policy Document from the customer?

a.

To ask for referrals

b.

To request more premium payments

c.

To promote a different insurance product

d.

To convince the customer to cancel the policy

Discuss
Answer: (a).To ask for referrals Explanation:The agent can ask the customer for referrals, i.e., the names and particulars of other individuals who can benefit from the agent's services.
Q39.
What is the free-look period provision?

a.

A period during which the customer can receive premium discounts

b.

A period during which the customer can change the policy details

c.

A period during which the policy can be returned, and a refund of premium obtained

d.

A period during which the customer can switch to a different insurance company

Discuss
Answer: (c).A period during which the policy can be returned, and a refund of premium obtained Explanation:The free-look period provision allows the policy to be returned during a certain period, and a refund of premium can be obtained.
Q40.
In general insurance, what choice does the customer have at the time of policy renewal?

a.

No choice, the policy automatically renews.

b.

The policy can only be renewed with the same company.

c.

The customer can choose to continue with the same company or switch to another.

d.

The customer must switch to another company.

Discuss
Answer: (c).The customer can choose to continue with the same company or switch to another. Explanation:In general insurance, at the time of renewal, the customer can choose to continue with the same company or switch to another.
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