C08 Customer Service MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on C08 Customer Service, a fundamental topic in the field of IC38 Life Insurance Agent Exam. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our C08 Customer Service MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of C08 Customer Service mcq questions that explore various aspects of C08 Customer Service problems. Each MCQ is crafted to challenge your understanding of C08 Customer Service principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace IC38 Life Insurance Agent Exam tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our C08 Customer Service MCQs are your pathway to success in mastering this essential IC38 Life Insurance Agent Exam topic.

Note: Each of the following question comes with multiple answer choices. Select the most appropriate option and test your understanding of C08 Customer Service. You can click on an option to test your knowledge before viewing the solution for a MCQ. Happy learning!

So, are you ready to put your C08 Customer Service knowledge to the test? Let's get started with our carefully curated MCQs!

C08 Customer Service MCQs | Page 3 of 8

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Q21.
What is the agent's role in helping the customer complete additional formalities for the policy?

a.

The agent should not get involved in such matters.

b.

The agent should inform the company but not assist the customer.

c.

The agent should help the customer complete such formalities and explain their necessity.

d.

The agent should charge an extra fee for this service.

Discuss
Answer: (c).The agent should help the customer complete such formalities and explain their necessity. Explanation:The agent should help the customer complete additional formalities and explain why they are necessary.
Q22.
What does responsiveness in service quality refer to?

a.

The physical environment of the service provider

b.

The willingness and ability of service personnel to help customers and provide prompt responses

c.

The trust and confidence conveyed by service personnel

d.

The speed and accuracy of the service provided

Discuss
Answer: (b).The willingness and ability of service personnel to help customers and provide prompt responses Explanation:Responsiveness in service quality refers to the willingness and ability of service personnel to help customers and provide prompt responses to their needs.
Q23.
What is tangibles in the context of service quality?

a.

The trust and confidence conveyed by service personnel

b.

The physical environment factors such as location, layout, and cleanliness

c.

The human touch and individualized attention provided to customers

d.

The foundation of good service quality

Discuss
Answer: (b).The physical environment factors such as location, layout, and cleanliness Explanation:Tangibles in the context of service quality refer to physical environmental factors like location, layout, cleanliness, and the sense of professionalism conveyed to customers when contacting a service provider.
Q24.
In the insurance industry, what is the value of existing clients for sales producers?

a.

A source of commissions from new customers

b.

A valuable source for acquiring new customers

c.

A liability that should be avoided

d.

Unimportant for insurance business

Discuss
Answer: (b).A valuable source for acquiring new customers Explanation:Existing clients in the insurance industry are a valuable source for acquiring new customers, as they can support the agent in reaching out to and selling to other customers.
Q25.
What is the key to success in insurance selling, according to leading sales producers?

a.

Selling a variety of insurance products

b.

Building a large client base

c.

Renewing existing contracts

d.

Consistently lowering premiums

Discuss
Answer: (b).Building a large client base Explanation:According to leading sales producers in the insurance industry, the key to success is building a large client base by getting the patronage and support of existing clients.
Q26.
What distinguishes clients from customers in insurance?

a.

Clients buy insurance products, while customers do not.

b.

Clients are more valuable than customers.

c.

Customers continue to buy from the agent, while clients do not.

d.

Clients help the agent acquire new customers.

Discuss
Answer: (d).Clients help the agent acquire new customers. Explanation:Clients, in the context of insurance, are individuals who not only continue to buy from the agent but also help the agent acquire new customers.
Q27.
What do IRDAI (Issuance of e-Insurance Policies) Regulations, 2016 provide for?

a.

Guidelines on increasing insurance premiums

b.

Guidelines for canceling insurance policies

c.

Easier ways to sell insurance policies online

d.

E-Proposal forms similar to physical proposal forms with mobile phone OTP validation

Discuss
Answer: (d).E-Proposal forms similar to physical proposal forms with mobile phone OTP validation Explanation:IRDAI (Issuance of e-Insurance Policies) Regulations, 2016 provide for e-Proposal forms that are similar to the physical proposal form with mobile phone OTP validation.
Q28.
What is the purpose of a cover note in insurance?

a.

To serve as a formal policy document

b.

To provide evidence of the contract of insurance

c.

To confirm protection under the policy on a provisional basis

d.

To replace the need for a policy document

Discuss
Answer: (c).To confirm protection under the policy on a provisional basis Explanation:A cover note is issued to confirm protection under the policy on a provisional basis, particularly when the policy is not yet issued.
Q29.
In which classes of business are cover notes and certificates of insurance predominantly used?

a.

Life insurance

b.

Health insurance

c.

Marine and motor classes of business

d.

Property insurance

Discuss
Answer: (c).Marine and motor classes of business Explanation:Cover notes and certificates of insurance are predominantly used in marine and motor classes of business.
Q30.
What responsibility does the agent have regarding the issuance of the cover note?

a.

It is not the agent's responsibility to ensure the issuance of a cover note.

b.

The agent should prepare the cover note personally.

c.

The agent should ensure that the company issues the cover note, where applicable.

d.

The agent should charge a fee for providing the cover note.

Discuss
Answer: (c).The agent should ensure that the company issues the cover note, where applicable. Explanation:The agent should ensure that the company issues the cover note, where applicable, to the insured.
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